We Treat Your Auto
Like It's Our Own!
What are your policies regarding damages and liability?
There is a lot of care taken with each and every item. We treat it as our own. However, we do carry $100,000 cargo insurance. We take pictures as we pick the vehicles up and deliver them to ensure items are delivered in the same manner as they were received.
How long can I expect transport to take?
As we try to maximize our efficiency, we may have other deliveries along our route to you. As a rule of thumb, transport does not take more than 3 days and is usually much less. One of the benefits of having a 5 car hauler is that we can deliver faster than larger transport companies.
What form of payments do you accept?
We accept cash, PayPal, and pre-approved checks. You must inform us if you intend to pay with a check and have it pre-approved prior to pick-up. Also, we may add a 4.5% fee for PayPal payments.
What is a Bill of Lading (BOL) and what purpose does it serve?
A Bill of Lading (BOL) is an agreement to transport an item(s) and is generally completed in detail (VIN, license #, serial #s, make, model, specific IDs) and signed by both parties, the shippee and the shipper. The BOL also includes the agreed upon transport fee. In most cases, this form takes the place of an invoice.
How far in advance should I schedule the transportation of my goods?
Scheduling ahead is always a good idea. However, you never know when we might be headed your way or have an empty spot to fill. Let us know as soon as possible so that we can accommodate you and / or reserve your spot. There are clients with more than 1 item and may need all the room for one shipment. Depending on the time of year and availability, generally we can ship in 2 weeks.
How long is the quoted price good for?
Due to our ever-changing economy, the fluctuation of fuel costs, etc., we will honor our quotes for a limited time of 30 days. After 30 days, you will need to receive a new quote. Pick-up and delivery must be made within 30 days of the quote. If it is our fault the delivery wasn't made, we will still honor the quote. However, that means that your shipment must be picked up by the 28th day.
Prepare For Vehicle Transport
Take a look at all of the policies and disclaimers of Truckinwatson. If you have any questions about our services, check out our list of frequently asked questions. Prepare your vehicle for reliable and affordable transport from our experienced team.
Please be sure that the cargo is in transportable condition. We are not responsible for mishaps or damages that may have been preventable by the client.
Although we offer local and on demand service, natural occurrences or emergencies may cause delays. While we assure you that your cargo and safety are our priorities, we ask that our clients allow for unforeseen circumstances.
Equipment, dimensions and weight limits are estimated.
No load will exceed lawful weights and measures.
How do I prepare a load for shipment?
Be sure you have all documentation ready (current registration; original title).
Your vehicle should be operable; i.e. must start, steer, brake, roll forward and in reverse,
and have inflated tires.
If your vehicle is inoperable, then additional fees may apply.
Please provide one set of all keys and the best contact phone number to reach you during the duration of the transport.
We need to be aware of any vehicle modifications - 4x4 lift kits, lowered, camper shells, etc. Additional fees may apply.
Your vehicle must have a 4” ground clearance to load and unload safely.
The gas tank should contain a minimum of 1/8 tank of fuel.
Vehicles should not have any obvious fluid leaks, and the battery must be secured.
It is best to have a clean vehicle to perform a quality inspection.
Be sure to fasten down as much as possible and disassemble, detach or remove anything such as exterior spare tire covers, grill covers or car covers (can be stored in the trunk).
Please remove all personal belongings and disconnect, disable or turn off any alarms.
If your item(s) (trailer, 3-wheel, etc) is not being towed on our trailer, but on its own, please be sure everything is road worthy (current registration, plates and tag; tires properly inflated; lights and brakes function).
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